World of Washers

Reader Mail: Topload or Frontload?

2008-05-11T12:28:00.004-04:00

Jill writes:

Hi Brad,

I'm buying a new house and have a choice of 2 machines from the builder, one is an HE top loader (Elite, I think) and the other is a Duet. I'm lost as to which one to choose. There are a couple of things that come in to play with our washing needs and here they are...

1. We have a 2nd floor laundry room and I've heard that the vibration from front loaders can be problematic for that.
2. We have a baby and are washing several loads of cloth diapers each week and, frankly, I can dump the entire diaper pail into a top loader whereas with a front loader, I'm going to have to coax at least some of the diapers in with my hands (yuk.) But on the same note, I've heard front loaders get clothes cleaner, and with diapers that's always a plus.
3. We just bought a new low-end front loader which has been ok so far, except that it turns every pair of pants I own into a corkscrew that maintains this wrinkled shape even after I shake them out and dry them. I don't know if it's my cheap model, or if haveing a front loader is going to consign me to a life of wrinkled pants - my mom seems to have the same problem and she's got an expensive one.
4. And there's also the issue with the HE top loaders being a newer unproven technology that I don't know if I can trust.
5. Plus energy efficiency is an important issue for me, and I'm still in the dark as to how they compare in that area.

So there it is, our little dilemma, any assistance you can offer would be greatly appreciated!

Thanks a bunch (or a load... haha bad pun)
Jill

Jill,

You don't hear of builders often including laundry appliances with a new home, let alone higher-end laundry appliances.

The fact that you are washing cloth diapers automatically makes me lean towards a frontload washer. The higher wash temperatures in machines with onboard heaters will be very beneficial to you. While there are a few HE topload washers with onboard heaters, I do not believe they get as hot as some of the frontload washers. (Someone correct me if I am wrong.)

With regards to the second floor laundry, vibration is a legitimate concern. I would discuss this issue with your builder and see if he can provide any feedback on what results they have had in their other homes. I assume you have hired a high-end builder. Find out if they are able to provide any reinforcement of the floor where the washer and dryer sit. Also, if you choose the frontload route, I would advise against the optional pedestals available. In my experience, the pedestals simply enhance any vibration present. If you want the units raised, I would advise a solid, custom pedestal to support them.

Twisting is a very common problem with frontload washers, and the problem exists whether a low or highend machine. The drum does reverse direction while tumbling, but this does not always prevent twisting. The only things you can do to correct the problem is to experiment with different loading techniques and load sizes.

For your last two concerns, the advantage goes to frontload washers.

Efficiency: compare the GE Profile Harmony topload washer (269 kWh/year) to the GE frontload washer (142 kWh/year), and the frontloader has a pretty good advantage. Both are very efficient machines, but the frontload uses almost half the energy as the Harmony. Likewise, compare the Whirlpool Cabrio (307 kWh/year) to the Whirlpool Duet (151 kWh/year), and the frontloader uses half the energy as the toploader.

The most efficient topload washer on the market is the Fisher & Paykel, which comes in at 199 kWh/year.

Of course, these numbers are very subjective and your actual consumption may vary greatly.

You hit the nail on the head though with number four. You should be wary of some of these new HE topload machines. I've tried to make it very clear that I do not like the current offerings from Whirlpool (available as the Cabrio, the Kenmore Oasis, and the Maytag Bravos) due to very issues. I do not recommend anyone buy these machines. Granted, every model from every manufacturer can have issues, but these machines simply seem to have more.

The only topload washers I recommend anyone buy are made by Fisher & Paykel, and Speed Queen. I am starting to reconsider the GE Profile Harmony, but am not sure yet.

So after all of that, and given the choice between the Duet or the Cabrio, I would go with the Duet. Another option would be to ask your builder to credit you the price of the washer/dryer and use that money to purchase a set on your own. You may want to take a look at the Samsung frontload washers if vibration is a concern.

Let me know what you decide, or if I can be of further assistance.

~Brad

Oasis/Cabrio Rust Issues?

2008-01-16T23:37:00.000-05:00

Found a couple very interesting threads over at the GardenWeb laundry forum.

This thread details, with photos, a Kenmore Oasis owner who owns a machine developing a nasty rust problem. And Sears, in typical Sears fashion, is trying to stick her with the repair bill, noting the issue as "cosmetic". This thread prompted a few other owners to closely examine their machines and determine that their machines were also developing rust in certain areas.

This thread is just as great. The owner's Oasis developed a rust problem under the lid which Sears wanted $365 to replace. (A third of the cost of the machine itself.) Sears eventually acquiesced and agreed to replace the lid.

Quote from the post:

"well i got someone to pry open the top and took alot of pictures..unbeleivable...its a piece of junk..the whole top is rusted..the service man is supposed to deliver the new lid..but my lawyer said to refuse the top and insist on a new machine"

So now, after the F51 error code debacle, these machines appear to be prone to rusting. Don't think for a second this issue will not affect the Whirlpool Cabrio and Maytag Bravo units. They're the same machines built with the same process.

Do not buy these machines.

LG Calls Whirlpool Onto the Carpet

2008-01-16T23:22:00.000-05:00

From freep.com:

"Whirlpool Corp., the world's largest appliance maker, was accused of false advertising for claiming its Duet Steam clothes dryers use steam to clean and dry apparel, in a lawsuit by a unit of Korea's LG Electronics Inc.

"The case revolves around the precise definition of steam. Whirlpool dryers use a cold water mist, not steam, injected into the machine for 60 seconds, then heated by the dryer's rotating drum, lawyers for LG Electronics USA claim in a complaint filed in Chicago federal court Thursday. LG says its dryers inject water heated to 212 degrees, the boiling point, while water in Whirlpool dryers never gets that hot."

In my previous post, I questioned whether or not the Duet dryer actually uses steam in the operation of the dryer. Clearly, it does not. And this justifies my criticism of Whirlpool from an earlier post.

So I guess the alternative of throwing in a damp sock, or spraying wrinkly clothes with an empty Windex bottle, isn't really all that different from what the Whirlpool Duet SteamDryer does, eh?

I Just Love Reader Comments

2008-01-13T21:30:00.000-05:00

And I'm not just being facetious; I really do! But I especially love the comments that are written by someone seeming to be on the edge of the cliff. We all know someone on the verge of spiraling out of control. Found one today!

The comment I am referring to is on one of the older posts in my blog regarding the Whirlpool Duet Steam Dryer. You can read the post here.

And now for the comment:

"I just want to know who the ignorant person who made this blog was? First of all this IS the first EFFICIENT dryer to come out with the steaming option. You mention two other products which use steam, but most definitely in a different way. All three products function differently. One is a massive space eating monster in which you can dry as well as refresh your clothes. It's economically and efficiently ignorant in itself. The other is a WASHER, that utilizes steam to help "penetrate the fabric." We're talking about a dryer that can steam the wrinkles and odors out of your clothes if you don't have time to wash something and need to wear it out now. This must have been written by a man, obviously with your "wet sock" idea, Sure that would work if you had 10 minutes to wait while the wet spots that you made yourself on your shirt dry. But this dryer DOES actually work. Try taking a physics class. vapor is a state of matter and mist is just another word for that. Just because you don't agree with their marketing strategies, doesn't mean it's not an effective product. I would buy it because it satisfies the needs of the customer. You don't like it, DON'T BUY IT. It's that simple you whiner!"

Now this oughta be fun.

"I just want to know who the ignorant person who made this blog was?"

My name is Brad. Thank you so much for taking the time to read my blog!

"First of all this IS the first EFFICIENT dryer to come out with the steaming option."

Okay, niceties are out of the way, so I am going to call "bullshit" on this one. There is no standard for measuring efficiency in a dryer. All dryers are energy pigs anyway, and there is nothing that makes this dryer more efficient than any other on the market.

"You mention two other products which use steam, but most definitely in a different way. All three products function differently. One is a massive space eating monster in which you can dry as well as refresh your clothes. It's economically and efficiently ignorant in itself."

I don't even know what the hell she means by that.

"The other is a WASHER, that utilizes steam to help "penetrate the fabric."

Well yeah, but isn't that what the Whirlpool dryer does? Someone help me out here...

"We're talking about a dryer that can steam the wrinkles and odors out of your clothes if you don't have time to wash something and need to wear it out now."

Uhm... yeah, kinda like the LG Steam washer. What the hell is your point?

"This must have been written by a man..."

And there it begins...

"...obviously with your "wet sock" idea, Sure that would work if you had 10 minutes to wait while the wet spots that you made yourself on your shirt dry."

Yeah, that's about what it takes. Throw the sock in, start it up, ready to rock in about 10 minutes. Of course, that's still better than the Duet Steam Dryer. According to the use and care guide, the two "steam" cycles take 15 and 20 minutes. So there.

On a side note, I say "steam" (in quotations, I mean), because the use and care guide says the dryer sprays water into the drum. So... does it use steam or not? Anyone know?

And I know some people who actually keep a spray bottle of water handy for just this purpose. Maybe a buck at Dollar General?

"But this dryer DOES actually work. Try taking a physics blah blah blah..."

I am wondering if perhaps this wasn't written by the engineer at Whirlpool that came up with this idea. I mean, how can a person be so emotionally invested in a freakin dryer? Or perhaps she just dropped a grand on this thing and is feeling very defensive about that decision.

Reader Mail: Samsung VRT?

2008-01-13T20:44:00.000-05:00

From Brian:

Hello Brad,

I found your blog re: washing machines and would be grateful to learn your opinion on the best front-loader for second floors. I live in a condo in Chicago and will be installing stackable frontloaders in a room between my master bath and master bedroom. That’s the only place where I can install a washer and dryer. I will be installing a concrete pad and emergency drainage system so that:

Vibration is reduced
Water spillage won’t be an issue for me or my neighbor below me.

The most important aspects to me are:

As little vibration as possible.
Quiet operation
Quality / can I get a repair person to the machine if something breaks.

I have read that direct drive machines are quieter than belt-driven machines, and that vibration really varies by machine. I am inclined to go with the Samsung VRT, which claims to emit only 63 dB (whereas a “conventional” washer emits over 70 dB). However, it is expensive ($1300) and since Samsung is new with washers, service may be difficult. However, I would expect that service in Chicago should be available.

Since I installing a concrete floor and using the “ShakesAway” rubber pads as a barrier between the washer and the floor, is it overkill to spend $1300 on the Samsung VRT. Do you think I will notice a dicernable difference between the Samsung VRT and other frontloaders that are half the cost? I don’t mind spending the $1300 but I just want to understand if there is a major difference.

Thanks for any advice you can provide.

Brian

Brian,

As you may have read on the blog, I used to own a Maytag Neptune washer which was built by Samsung. I really loved this machine, and can only think the new Samsung washers will be superior to the Neptune.

From what I have been able to gather, the Samsung washers are among the quietest on the market. Certainly installing the washer above a concrete pad will help tremendously. Most of the vibration problems you read about are with machines installed on a wooden floor.

I wouldn't get too excited about a 7db difference, though. Granted, there is a noticeable change at that difference, but having them in their own separate room will help muffle any sounds. Again, just based upon my experience, the Samsung-built Neptunes were not the quietest available at the time, but I did not find the operating noise to be obtrusive.

I doubt you will have any trouble finding service in the Chicago area. A search of servicers in the Chicago area yielded seven results, and many times manufacturers do not have every servicer listed. Hell, I live out in BFE and discovered the old coot Lloyd, our local appliance servicer, is even listed.

As for the difference between Samsung and other less-expensive frontloaders, there are not going to be a lot of differences. I firmly believe even the cheapest Frigidaire or Danby washer will out-perform any topload washer. With the Samsung, you will get one of the largest capacities available. You will also get a machine that washes extremely well and can create extremely hot water.

Plus, they just look freakin cool!

Let me know what you decide, or if you have any other questions.

Brad

Reader Mail: More f51 woes

2007-07-29T15:07:00.000-04:00

From Marilyn:

I loved my Cabrio until a month ago. At first I thought I was doing something wrong even though this has not happened before ( I have had it for 10 months) At first it was the occasional error code - now I can't do a load without it!!!! I have read a lot of blogs about this problem and am not feeling very good about this matter. The warranty lasts for 1 year. I have two months left - what if this is a problem that they can't solve or that happens again? It seems they need a recall and an extended warranty for this problem to all the owners.

Most of the people have talked about 2 to 4 weeks to get the parts. I refuse to go to the laundry mat to wash clothes with a $1000 washer in my basement!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I replaced a 2 year old Maytag ( cost $750) because of a design error that caused a seal to go bad that caused the transmission to go that caused the motor to sieze - according to Maytag none of it was covered!!!!!!!!!!!!!!!!!!!!!!!

I am calling the local appliance store I purchased this piece of junk at Monday morning and hopefully they have a good enough reputation in the area to deal with Whirpool so I don't have to!

*END*

Things I’ve Learned: Laundry in General

2007-07-10T18:37:00.000-04:00

I think I have managed to accumulate a lot of knowledge over the years in regards to laundry. Not to say that I am an expert, as I am sure there are some who know a lot more than me. But I think I know more than most. So I thought a series of posts about what I know, generally speaking, would be good.

Following, then, is what I have learned about laundry (in general). I’m sure this list will grow as time goes on.

1) The hotter the water, the better. I discovered this when I owned my Maytag Neptune. I didn’t think that I would use the sanitary cycle much (155-ish degree wash), but found I was using it more and more with each passing week, especially on durable materials and whites.

Whites, omg! At the Laundry Room Forum at GardenWeb, there are many users who tout the advantages of a really hot wash cycle. I was skeptical that simply using much hotter water would have much effect, but I was wrong. I never had to use chlorine bleach in my machine when I did a load of whites. I simply used my oxygenated ecoVantage, in conjunction with the sanitary cycle, and occasionally some OxyClean, and my whites came out blazing white, as if they were brand new. I cannot overstate the benefits of very hot water.

2) Higher spin speeds aren’t always ideal. This is especially true with synthetic or blended fabrics. Wrinkles!

3) There is such a thing as not enough water. Again, something I found with my Neptune. I washed my big poofy blanket once a week. The first time I washed it, it just didn’t feel very clean. Washed it again, and examined it after pulling it from the washer. There were dry spots towards the center.

So I decided my washer needed a bit more water. Hmm… an empty Tide bottle! Gave it a good rinse, filled that puppy with water, and poured it through the dispenser and into the tub. Problem solved.

The newer LG washers offer an extra water feature, which seems to be a good idea. Also, on most frontload washers, the machine will add extra water to the permanent press and gentle cycles.

4) Be skeptical of high-efficiency top load washers. Fisher & Paykel would be the exception, and probably the only one. The machines priced above the Fisher & Paykel washers (Cabrio, Oasis, Harmony, Bravo) tend to get mixed reviews, more negative than positive. The top load machines priced below only earned their HE status from the Department of Energy by manipulating wash temperatures and water levels, creating an ineffective wash.

5) Speed Queen and Fisher & Paykel are the only top load washers I would recommend anyone to buy.

6) Dryers matter. Maybe not as much as the washers, but dryers definitely have an effect on the end result.

I am currently using a POS Frigidaire dryer. It’s tiny, bakes the clothes dry, and clothes are always getting caught along the top of the drum. (That really pisses me off.) I have to be sure to take my clothes out before they are completely dry (which takes forever), otherwise they will be very wrinkled.

The bigger the drum, the better. The higher the airflow the better.

7) It is stupid to rely on cheap rubber supply hoses. Think about it for a minute. The only thing keeping millions of gallons of water from flooding your house is a thin wall of rubber.

Example: a nice, young couple purchased their appliances from me for their new home. Everything was delivered and installed. Immediately after closing on their house, before they even moved in, they left on vacation for a couple weeks. They left the fill valves to the washing machine turned on. Hoses burst, water runs into the house for over a week before the decorator pops in to finish something and notices the water. House has to be gutted and rebuilt, before they even spent one night in it.

Turn the valves off when you leave for an extended period, and don’t use the rubber hoses that come with the machine.

And yes, I did try and sell them braided steel hoses, and they declined.

Reader Mail: Oasis/Cabrio f51 fix

2007-07-05T19:45:00.000-04:00

Hi, was reading the postings and saw your request for a reply. We have a Kenmore Oasis, Model 27042602, and we, too, were plagued by the infamous F-51 error code. Not having purchased the extended warranty, and not wanting to pay for a service call that probably wouldn't even resolve the issue (as I'd read in other blogs), we were having to run back to the machine several times to hit "Stop / Start" to finally get through many a load. Believe it or not, we went through this for several months, until the procedure ceased to work anymore.

I did a lot of Googling, and somehow I got the impression it might be a
simple matter of a bad connection at one of the electrical plugs (I HOPED it was something that simple, anyway). At this point I had to get brave and open up the machine. It took only the removal of 3 screws to gain access to the control panel, where I unplugged, reseated, and wiggled every connection several times. Then I tilted the machine forward onto its face to get access to the open bottom. It took only the removal of one allen-head screw to remove the motor cover, then four bolts to remove the part of the motor that has all the coils. This gave access to two electrical connectors, one of which was the motor position sensor. I repeated the unplugging / replugging / wiggling procedure on both connections, then put things back together. And guess what? We haven't had a single re-occurrence of F51, or any other "F", ever since!

My guess is that it was re-seating the motor position sensor connection that
did the trick. In any case, we feel blessed, and I'm so happy my wife no
longer has to struggle with this machine--which she otherwise likes very
much (although she wishes it had spin speed control, and a rinse-only cycle
for removing set-in wrinkles). She loves how dry the super-fast spin leaves
the clothes, because it saves dryer time and cuts down on the gas bill.

Lennie

Wow, Lennie, thanks for the note (and the comments). I have had the suspicion myself that simply reseating the motor position sensor would do the trick. As such, I don't understand why control boards across the country are being replaced when it is probably just a matter of taking out the sensor and then plugging it back into place.

If anyone else decides to try this, let me know how it works out. And obviously, only do this if you have some basic mechanical skills and the proper tools to do the job. And be careful. For the love of Pete, unplug the machine first.

Update on Oasis/Cabrio f51 error codes

2007-06-25T22:25:00.001-04:00

I continue to see more and more searches every day in reference to the f51 error codes on the Oasis and Cabrio machines. I've done a bit more looking (amazing how Google, Ask, and Yahoo can give such different results at the top), and have found several more references to the f51 codes. I'm guessing these errors are costing Sears and Whirlpool a LOT of money in warranty service.

The most common fix is to replace the speed sensor and the control board. I read a post at another site that indicated tests should be conducted to determine exactly which parts need to be replaced. However, it appears as if many servicers are taking the shotgun approach and just replacing both.

For the 27082, it looks like those components are part numbers 8565188A (speed sensor) and W10112113A (control board). Those parts will apply to other models, but not likely to all.

Do you own a Kenmore or Oasis or Whirlpool Cabrio? I would love to hear from you. Which model do you have? What do you like or dislike about them? Have you had any troubles?

Shoot me an email at power_draw01 at yahoo.com.

Fisher & Paykel washers: the best of both worlds

2007-06-22T21:44:00.000-04:00

I mentioned the Fisher & Paykel top load washer in my previous entry, but figured I should take the time to go into a bit more detail.

These really are great machines, and anyone considering a premium washer should give the Fisher & Paykel models a close look. The washers give the best of both worlds: efficiency, capacity, and gentleness of a front load washer, in a top load configuration.

The model I recommend most is the GWL15, and you can find more info on it here. I recommend this machine because it performs (washes) as well as the premium models, but is simpler to operate and a great price. At about $600, the GWL15 is expensive for a top load washer, but the return on investment makes the price tag a bargain. The only other top load washer I would recommend spending $600 on is a Speed Queen.

There is a great thread at GardenWeb about Fisher & Paykel washers, and offers a lot of great advice from a member who has used the washers for years. Likewise, the users at epinions offer very favorable reviews of Fisher & Paykel washers. Finally, The Samurai has provided a detailed analysis of a Fisher & Paykel washer. I advise you to pay attention to this guy when he says something is good.

I have owned a front loader, loved it, and would buy one again. But I would give very serious consideration to purchasing a Fisher & Paykel washer. These machines are a tremendous value, and you would do yourself a favor to give them a look before pulling the trigger on a new washer.

Reader Mail: Washer/Dryer Recommendation Please!

2007-06-19T18:53:00.000-04:00

From Trina:

First of all, thank you for creating such a helpful
blog!

I am in the market for a new washer/dryer. I've been researching online and checking out the major stores (Home Depot, Lowes, Sears, etc), but I can't seem to find a washer that fits my needs. I would love to hear your recommendations. I don't really need any fancy features, but here is my criteria (in no particular order):

1. Second-story. Our laundry room is located on the 2nd story and I've read that many front-loaders don't do well there.
2. Price. I preferably want to stay under or at $1000/each range.
3. Needs to be energy efficient/water saving.
4. Front-load/top-load. I really don't have a preference, but I've read that the HE top-loaders leave clothes extremely wrinkled if you don't take them out right away.

If you get a chance, please let me know which washer works for me (I'd most likely purchase the matching dryer).

Thank you in advance!
Trina

Thank you for writing, Trina!

Based upon what you have told me, I would recommend a Fisher & Paykel top load washer, or a Samsung front load washer. Let me tell you why.

1) Second story installation: You are correct that many front load washers do not perform well on the second floor, although manufacturers are attempting to remedy the problems. If you decide to go with a top load washer, vibration will not be much of a concern. And with the Fisher & Paykel washers, you can get the advantages of extremely high spin speeds in a configuration that won't be knocking pictures from your walls.

Samsung front load washers offer something they call VRT, short for Vibration Reduction Technology. I do not know exactly what they have done to reduce vibration, and it is hard to find credible user data since the machines are so new, but I believe these machines would be worth exploring.

2) Price. Points for the Fisher & Paykel washers, which run around $600, more than half the cost of the $1,300 Samsung washers.

3) Energy efficiency. Both washers are extremely efficient. You can view the Fisher & Paykel energy guide here, and the Samsung energy guide here. What's remarkable is that the Fisher & Paykel is so efficient, and is really the only high-efficiency top load washer I would recommend.

So based on your needs, my first choice for you would be a Fisher & Paykel top load washer. I have sold a lot of them, and know a lot of people who have had them a while and love them. You get a lot of washer for about half the price (or more) of a high-end front load washer.

If you decide to splurge and go the front load route, I would recommend the Samsung with VRT. Yes, these are new washers, but early reports online are saying the VRT does exactly what it is supposed to do. I owned a Maytag Neptune, designed and built by Samsung, and it was a great washer. Yeah, a couple recalls, but you can probably rest assured they fixed those problems for this new generation of washers.

Thanks for writing, and let me know what you decide!

Brad

UPDATE: July 29, 2007

Response from Trina:

Hi Brad,

I just wanted to thank you for your recommendation of the Fisher and Paykel washer. I ended up purchasing the EcoSmart washer and matching dryer at Lowe's. I've used it for about a week now and I absolutely love both. They are just what I was looking for and through your guidance, I found them! So, thank you, thank you, thank you. My sister, who also has a second floor washroom, bought a pair as well!

I will definitely recommend your blog to anyone who is in the market for a new washer.

Keep up the great work,

Trina

Reader Mail: Cabrio vs Fisher Paykel vs Duet front loader

2007-06-18T19:40:00.000-04:00

From Jeremy:

I am torn between these three washing machines (2 new generation TL's and 1 front loader). My last purchase was a top' o 'da line stainless steel drum model from Amana with a true three-speed motor. It set us back a fortune as newlyweds and the darn thing developed a leak after 7 years. I was very disappointed and have come to the conclusion that I don't think I want a machine with a seal at the bottom of the drum which will leak sooner or later. I hear the Fish Paykel does not have the same leak potential as the Cabrio, is this true? I hear it has some sort of magnetic drive and the tub has no agitator hole to be sealed. Is this true? I can't seem to confirm. My gut tells me to go with the front loader but I like the capacity of the new Gen TL's. I got a schematic from Whirlpool showing the Cabrio hole for the agitator/plate - Strike one for the Cabrio. I know the new models are all electronic and that is probably more likely to go awry than the mechanicals but the three people I know who have had to replaced washers did so because of water leaking from the seal.

Any thoughts?

Thanks - Jeremy

Jeremy,

A leaky tub seal is a common problem with top loading washing machines. To my knowledge, any washing machine with an agitator will have to have a tub seal. And while I am not an engineer, I would go so far as to say any washing machine period will have a tub seal which could fail. Even the top load machines that do not have an agitator would have to have a tub seal because there is a shaft extending through the outer tub to connect to the inner tub. Therefore, a seal must be present between the outer tub and the shaft.

I cannot say that the F&P washers are less likely to leak compared to the Cabrio washers. While I like to think my knowledge of washing machines is more than layman, I am not educated as to the detailed engineering of specific units.

However, I am extremely wary of high-end top load washing machines. There have been far too many designs on the market that have been utter failures, or at best mediocre washers. If you are considering a high-end washing machine, I would urge you to go with a front loader. I understand the temptation of the 4.5cf Cabrio, but in my opinion, there are too many unknowns to endorse these machines.

Granted, much of the front loader technology is new, but the machines are based off of designs which have been in use far longer than the latest high-efficiency top loaders.

If you are considering the Duet, I would suggest you take a look at the Maytag Epic. This washer is made by Whirlpool (which now owns Maytag), and is basically the same machine they used to sell under the KitchenAid label, with a few alterations. The Epic is very comparable to the Kenmore Elite models. The reason I suggest the Epic is because the construction of the machine is just a bit more solid than the Duet washers.

Thanks for writing, and if you have further questions, let me know. Likewise, if you pull the trigger and make a purchase, let me know!

Brad

Bosch washer commits hari-kari!

2007-06-15T18:05:00.000-04:00

There's a great thread over at GardenWeb by a user whose Bosch washing machine recently self-destructed. This is a great post. I found her casual tone to be refreshing. No screeching and gnashing of teeth, no empty threats of a class-action lawsuit, no claims that her super-premium washer should have lasted long enough to be pass down to her great-granddaughter.

Notice she bought the extended warranty, and will likely be getting a new machine!

*END*

Cabrio/Oasis f51 error codes

2007-06-14T18:09:00.000-04:00

I know a lot of people are having problems with getting the f51 error codes on their Cabrio and Oasis machines. I know this by looking at the traffic coming to this site, and a whole heapin lot of it is a result of Google searches referencing the f51 error code.

Here is a link to a tech sheet outlining the various error codes on these machines. Give this to the "technician" (I use that term loosely) when he tells you he doesn't know what the code means.

So what does it mean? Pfft. Beats the hell outa me. "Dammit, Jim, I'm a doctor, not an overscheduled, undereducated appliance monkey." But knowing A&E Factory Service (service company for Sears and Whirlpool), they don't know either.

Good luck!

*END*

Stinky washer? Clean it out!

2007-06-13T20:05:00.000-04:00

The problem of putrid, stinky mold build-up is not exclusive to front load washing machines. I have to chuckle to myself when I read a tirade on the Internet about the evils of front load washing machines, written by someone who has a blatantly obvious bias against the machines, pointing primarily to the risk of mold.

Unfortunately, if you've got a washing machine, then you've probably got mold.

Mold likes to grow in environments that are moist, warm, and dark. That includes top load washing machines. If you were to disassemble your top load washer, you would be disgusted by what you would find in the tub basket, pump, and drain: mold, detergent residue, and gobs of disgusting lint. If you do not take preventive measures, then your washing machine will be a haven of filth.

So what can you do? Most (not all) professionals recommend ditching the liquid detergent in favor of powder. Also, you can try a cleaning cycle once every month or so. Run an empty load with a hot wash and a half-cup or so of powder dishwashing detergent. The enzymes in the detergent should help break down any nasties accumulating in your washer.

There is also a product called Purewasher, which you can find here. Not sure how well it works, or what it consists of, but if you have a stinky washer, this product may help.

Cabrio & Oasis: ticking time bombs?

2007-06-12T18:36:00.000-04:00

I've been reading up on the Kenmore Elite Oasis / Whirlpool Cabrio high-efficiency top load washers. Judging from what I have read, it is difficult to say whether these machines are disasters waiting to happen, a la the Calypso washers that plagued laundry rooms across the country for far too long, or they are decent machines that need just a little tweaking.

In reading the reviews over at epinions.com, what I find most surprising is the fact that there are very few reviews in the middle of the road; people either love it or hate it.

It's no secret that Fisher & Paykel has a hand in these machines. I'm just not sure to what degree. F&P moved their laundry production facilities to Clyde, Ohio, where Whirlpool builds their top load washers. I had heard that F&P was only supplying motors to Whirlpool. But if that's the case, then why in the hell move to Clyde, Ohio. Furthermore, I have read dozens of accounts of an F51 error code, and the cause of this code is evidently a common problem F&P had with their machines.

Curious.

Consumer Reports voodoo

2007-06-11T17:50:00.000-04:00

For various reasons, I have never been a big fan of Consumer Reports. While I feel they fill a legitimate niche in media, I’ve always thought their closely watched ranking system was the product more of voodoo than scientific, controlled analysis.

The June issue is a prime example. In ranking washing machines, the top-ranked LG SteamWasher scored 83 points, while a certain Samsung washer scored 77 points. This placed the Samsung washer nine places below the LG in the ranking chart.

The questions arise when you look at the individual categories that are scored and presented in the table. Each machine scored very good or excellent in every category, with the exception of gentleness (LG=”very good”, Samsung=”excellent”). In another category, LG scored better by virtue of the fact that the normal cycle time was five minutes shorter.

I don’t know why Consumer Reports does not give more information regarding their scoring methods, and precisely what aspects of a machine they analyze. In my opinion, they hurt their credibility be being so secretive.

I don’t question their assertion that the LG SteamWasher is the best washer on the market. Rather, I question their method of reaching that conclusion, and the methodology of their ranking system.

While working the sales floor at my first retail job, I always dreaded the Consumer Reports Shopper. She (or he) had the magazine or book in hand when she walked through the door, and consulted it religiously. The problems arose when I would say something that contradicted the magazine (“No, capacity in the dryer is important”), or when I did not have a model on the floor listed in the book (many times, by the time the book hits the shelves, the models have changed). And I just LOVE how the editors tell their readers to “insist on a dryer with a moisture sensor”… as if I would really try and talk her into a model that didn’t have one.

I’m not trying to disparage those who choose to read Consumer Reports. What I am saying is to take what Consumer Reports says with a pound of salt, and include the magazine as just one (small) part of the decision making process. After all, this is the same magazine that rated the Calypso #1 for how many years, and look how that turned out.

Now this is just freakin brilliant...

2007-06-08T23:34:00.000-04:00

One of the basic fundamentals to succeed in the business world is to identify a need, and then design a product that fills that need. LG does that perfectly with their AdaptAble Controls laundry center.

Part of the reason front load washers are popular is because, with many models, you can stack the dryer on top of the washer. This is ideal for homes which have limited space in the laundry area. But for some people, after the dryer is installed on top of the washer, the dryer controls are difficult to use.

In fact, most of the larger domestic front load washers, and their matching dryers, are about 38 inches tall. That means the stacked set is over 76 inches tall, over six feet. For petite users, operating the dryer can be problematic.

LG solved this problem. With their AdaptAble Controls, the dryer can be stacked on top of the washer, and the control panel of the dryer moved to the lower part of the machine, directly above the washer control panel. This puts all controls in one location, within easy reach.

So many companies fill their marketing with buzz words like "innovative" and "revolutionary", when the end product is anything but. Here, LG has filled a very real need with a simple solution. That is innovative.

Speed Queen: built like Sherman tanks

2007-06-08T13:40:00.000-04:00

I hate to give the impression that if you're not buying a front load washer, you're buying a piece of crap. The fact remains that top load washers comprise the bulk of the market, and there are a few good machines to be had.

Speed Queen is one of the oldest names in laundry, and the past couple years have seen them re-emerge from the neighborhood laundromats and into select retail outlets.

Laundry nerds will find many similarities between Speed Queen washers and machines built by Maytag under the Maytag and Amana names. This is because, at one point, Speed Queen was (I believe) part of Amana. In fact, just a few years ago, Maytag was making washers under the Amana badge that offered a 710-rpm spin speed just like Speed Queen. Of course, the Amana models had a habit of busting seals at this speed. Oops!

Speed Queen manufacturers top and front load washers that are simple machines that clean well, offer great capacity, and are built like tanks. In fact, Speed Queen is the only domestic manufacturer that offers a full three-year warranty on their product. And the transmission is covered for seven years (parts only) beyond that!

Speed Queen laundry is not cheap. Expect there mid-range models to set you back about $500 or $600 for the washer. But if you are looking for a dependable washer that cleans well that doesn't have more computing power than you're old Gateway desktop, then look at Speed Queen. You won't find them at the Big Box stores, but you will find them at your local independent dealer.

Do you REALLY need an internal heater?

2007-06-07T18:11:00.000-04:00

I was going to nerd-out and write a lengthy, detailed dissertation on the benefits of an internal water heater in front load washers, but then I remembered this post at GardenWeb which does an excellent job of explaining the benefits.

I would add my own experience.

My Maytag Neptune featured an internal water heater, and I found myself using the hottest wash cycle far more frequently than I thought I would. The heater allowed the washer to do an amazing job on getting items clean that I thought were shot. White t-shirts came out blazing white. Stinky, mildewed towels that I left laying outside came out fresh. Sneakers covered in grass stains came out looking almost new. Khakis that I thought were ruined by grease stains were saved. And not once did I ever use bleach in my machine.

If you are considering a front load washer, I would highly recommend you get a model with an internal water heater. You will only spend $100 to $200 more over the base model (including a few additional bells and whistles), and you will quickly realize it is a very useful tool.

The HE top-loader scam

2007-06-06T20:24:00.000-04:00

I have a lot of ambivalence about high-efficiency top load washers. I've clerked a few in my time, and I say clerked because I could never really bring myself to "sell" them to a client. I was just too unsure whether they worked as well as the manufacturers hyped.

I didn't care for the machines for a few reasons. For one, they cost far more than I felt a top load washer should, with little return on the investment. The average cost on these machines, excepting the models made by Fisher & Paykel, is around $800. For $800, you can get a good front load washer with all of the bells and whistles that are extremely efficient, and are built from proven designs.

Second, how well can these things possibly clean? A large part of the cleaning process involves mechanical action, meaning movement of the clothes. If you do not move the clothes, you cannot get them clean. In some models, despite all of the whirling and spinning of the drum, very little movement actually takes place.

Thirdly, how gentle are these machines? The Whirlpool Calypso, a total piece of shit that Whirlpool clung to for far too long, was notorious for ripping items up. The Maytag Neptune TL didn't last but a couple years, and really should never have made it into showrooms across America, what with the incessant tangling and knotting of clothes.

The facts remain that top load washers perform worse and worse with each passing year due to federal guidelines on efficiency. In order to meet standards, they must produce a certain number of machines that meet the fed's criteria. They do this by reducing hot water consumption and overall water usage, particularly on rinse cycles.

The only top load washer, that can be classified as HE, that I would recommend is made by Fisher & Paykel. They are efficient, are easy to use, do a good job of cleaning, and are of a solid design. Plus, the machine is right around $600.

As for the other HE top load washers, I offer the following advice. Thoroughly research the models you are considering. Look for testimonials by people who actually own the machines. Be sure the store you are purchasing from has a fair return policy. ONLY buy from a store that offers in-house service, or be sure you know of a reputable local servicer you can rely upon. Lastly, if it is offered and isn't outrageously expensive, consider the extended warranty.

You just might need it.

Give 'em points for style

2007-06-05T20:22:00.000-04:00

I owned a Maytag Neptune washer that was built by Samsung. It was a great machine (recalls aside), and the Samsung-brand washers are very similar.

I'll definitely give them credit for building an aesthetically pleasing machine. With people dumping more money into their laundry rooms, their is a demand for laundry machines that are more than just basic white. Samsung, along with a few other manufacturers, have hit a home run in that department.

Not certain about this SilverCare technology, but I'll try and dig up some more info on that for a later post. *END*

Just when you thought they thought of everything...

2007-06-05T20:00:00.000-04:00

LG has filed a patent with the government for a washing machine which doubles as an mp3 player.

The design calls for a washing machine with built-in speakers and a dock to plop your iPod into while doing the wash.

Of course, this idea is being ridiculed across the Net. But you know what? If LG actually takes this to market, people will friggin buy it, just like they bought the reefer with the TV built into it.

*END*

There's mold in them thar drums!

2007-06-05T19:20:00.000-04:00

'Tis a fact that if you do not properly care for your shiny new front load washer, 'tis possible to develop a nasty funk that will defeat the purpose of using the thing. It is well documented that mold can develop in the drum and around the door gasket of the machines, and no manufacturer or model is immune.

"What?" you say. "This washer cost me a small fortune. I shouldn't have to do any extra work to prevent mold!"

Yes, you do.

The simplest method of prevention is to leave the door open a while after you use the washer. This will allow the drum and gasket area to dry out. You can also give the gasket a quick wipe with a hand towel to wick up any water.

If you do develop a funky odor, then you are likely developing a problem. To try and clean it out, run an empty cycle on the longest and hottest wash cycle available. Instead of detergent or bleach, use a half-cup or so of power-based dishwashing detergent. The enzymes in the detergent will (hopefully) go to work on any nasties growing in the machine. This can also be done periodically, once every couple months or so, to help maintain the machine.

Don't let the prospect of mold (or sheer laziness) scare you away from joining the ranks of happy front loader owners. Just understand you need to put a wee bit more effort (we're talking minimal here) into keeping the machine clean.

Dr. Laundry... is he kinda like Mr. Clean?

2007-06-04T12:15:00.001-04:00

This blog popped up in a Google search. Seems to be a pretty good resource put out by Clorox. *END*